Welcome!

Terms of Sale

1. Customer Care
2. Payment
3. Shipment and Delivery
4. Easy Returns
5. Sales Terms
6. General Terms of use: Checkout and E-commerce
7. Privacy Policy
8. Cookie Law






Customer Care

Have you purchased a product and require further information? Are you thinking of making a purchase but need help? The Customer Care staff of Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. is ready to help you with any assistance you may require with your online purchases. We will be happy to give you more information on our products, the status of your orders, payments and any other information you may require to make your purchase. We are ready to help you at each and every stage of your purchase. Please do not hesitate to contact us if you require help by writing to support@cantinefontezoppa.com. Enjoy browsing our website!



Payment

Payment may be made by: advance bank transfer, paypal.

Advance Bank Transfer

If you are paying by Advance Bank Transfer, the product or products you have ordered will be sent only when the amount is credited on the c/c of Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S., which should take place no later than 5 working days from the date of acceptance of your order, after which the order will be considered as automatically cancelled. The reason for payment you indicated in your bank transfer should include the order details (year, description and order number), which you will receive in the e-mail order confirmation. The bank details to use when making bank transfers are as follows: Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. Banca delle Marche Agenzia 21 – Civitanova Marche ABI: 06055 CAB: 68872 Current Account Number: 000000004255 IBAN: IT25H0605568872000000004255. Orders may be cancelled at any time, unless they are being prepared by our warehouse.

PayPal

If you decide to make payment by PayPal, after completing the checkout you will be addressed to the Paypal login page. The order amount will be charged to your PayPal account when you make your purchase. Should the order be cancelled, either by the Customer or by Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S., the relevant amount will be reimbursed to your PayPal account. Orders may be cancelled at any time, unless they are being prepared by our warehouse.

Invoicing Details

You will be asked to enter your invoicing details during the checkout procedure. The system enters the same invoicing details when you purchase again, but you may modify these details at any time. Once payment has been made, the receipt will be sent to your e-mail address. All the prices shown on our website and cart include VAT.

Security on the Web

Our website guarantees secure shopping because it applies the highest security standards to protect your personal and credit card details against unauthorised access. Your transactions are protected by the most advanced technological and coding systems (SSL) and the Comodo certificate which guarantees the highest level of protection in the e-commerce industry.



Shipment and Delivery

Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. accepts orders only for delivery in Italy. Deliveries are made through the express courier BRT S.p.a. within 3/5 working days from the date of the order. Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. however declines all and any liability for delays in meeting the order or delivery. The delivery costs, unless otherwise indicated, will be added to the order total and are shown when you checkout, before you complete your purchase. A fixed delivery fee of Euro 7.00 is charged, regardless of the order quantity. For orders of at least 12 bottles the delivery fee is not applied.

DELIVERY You may check the status of your delivery on the website of the courier, using the order details you receive by e-mail when delivery is made. Deliveries will be made to the address you indicate; please also advise a telephone number to allow the courier to contact you before delivery. Two attempts will be made to deliver your order, if these are unsuccessful the goods will be held at courier’s deposit pending collection by you.

IMPORTANT INFORMATION We package our products with care. Goods are delivered in customized Fontezoppa wine boxes. No other package is used. If the package appears to be damaged or broken when you receive it, please make the following reservation on the delivery note, signing it together with the courier: I accept the package (package) reserving the right to check it because it is damaged, advising us immediately that you have accepted the delivery with this reservation. If the courier refuses to let you make this reservation, reject the delivery immediately, informing our Customer Care service. Goods should in any case be checked within eight days from receipt.

CUSTOMER SERVICE Our customer service is available from 8:30 a.m. to 12:30 p.m. and from 2:30 p.m. to 6:30 p.m. Mondays to Fridays. E-mails and orders received after 5:30 p.m. on Fridays will be processed on the following Monday.



Easy Returns

RIGHT OF WITHDRAWAL Pursuant to section 64 of legislative decree no. 206 dated 6 September 2005, as amended by Legislative Decree no. 21 dated 21.02.14 ("Consumer Code"), Customers may withdraw from the contract within 14 days without justification, or the application of costs or penalties. To exercise this right, the Customer should forward to Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. written notice of withdrawal within 14 working days from receipt of the goods (using the withdrawal form attached hereunder). The notice should be sent by:
- fax to 0733-790203
- or to e-mail address: support@cantinefontezoppa.com
Upon receipt of the above notice of withdrawal, the Customer Service of Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. will immediately inform the Customer how to return the goods. The customer should the return the Product/s or deliver the same to a third party authorised by the seller, without delay, and in any case within fourteen days from the date on which the customer has advised the seller of its intention to withdraw from the contract. Delivery costs to return the Product will be paid by the Customer.

The Product purchased should be return whole and undamaged in the complete original package (including package and documents etc....).

If the Customer withdraws from this contract, any payment made to the seller will be refunded, including delivery costs (other than any extra costs resulting from its decision to use a delivery method with respect to our less expensive standard delivery), when the Product has been received by us. Payment refund will be made with the same payment method used for the initial purchase, unless otherwise agreed with the Customer. The Customer will any case meet any costs incurred for refund.

If goods are damaged during transport, Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. will inform the Customer (within the 5th working day from receipt of the goods by its warehouse), to allow the same to report such damages to the courier and obtain refund of the value of the goods (if insured); in this case, good will placed at the disposal of the Customer for return, and the withdrawal request will be cancelled; Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. declines all and any liability for any damages or theft/loss of goods returned with an uninsured delivery; on arrival (at the warehouse), the product will be examined for any damage or tampering not caused during transport.

Withdrawal form pursuant to section 49, paragraph 1, point h) (please fill in and return this form if you wish to withdraw from the contract)

Address of consignee The address of the warehouse to which the goods are to be returned will be advised by the Customer Service of Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. upon receipt of the request to return the goods.

I hereby advise that I wish to withdraw from my sales contract for the following goods/services:

List of goods/services, Order Number, Order Date, Name of Customer, Address of customer Signature of Customer Date



Sales Terms

Purchaser hereby expressly declares that it makes this purchase for purposes that are unrelated to business or professional activities. The goods made subject of these general terms are sold by Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S., C.da San Domenico, 38 – Civitanova Marche (MC) – Italy, VAT reg. no. and Tax Code 01377400435, and are produced and published by the same on the website cantinefontezoppa.com

CLAUSE 1: CONCLUSION OF THE SALES CONTRACT Confirmation and transmission of the order by the customer, according to the instructions displayed on the web pages, implies acknowledgement and full acceptance of these general terms of sale by the Customer. The sales contract between Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. and the Customer is intended as finalised upon acceptance of the order by Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. The contract between Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. and the purchaser will be finalised exclusively online through the website cantinefontezoppa.com, after filling in the order form accurately and confirming the purchase online after displaying the final order showing the order details, price and any ancillary contractual expenses. When the supplier receives the order from the purchaser, it will forward an e-mail order confirmation to the same. The contract will not be finalised until the order confirmation is received. The Customer shall not have the right to claim damages or indemnity, nor is any other contractual or non-contractual liability implied for failure to accept an order, even in part.

CLAUSE 2: PURCHASES The Customer may purchase only the products displayed in the online catalogue at the time the order is sent to the cantinefontezoppa.com as described in the relevant description sheets. The order is intended as processed upon receipt of the confirmation authorising the Price, transport and delivery costs sent to the e-mail address indicated by the Customer. Any images of the product in the description sheet are shown only purpose for purposes of illustration and may not correspond specifically to its actual characteristics which may differ in terms of the colour, dimensions and accessory products shown by the image. Any additional information received at the time of purchase are intended as general information, which do not refer to the real characteristics of a single product. Correct receipt of the order is confirmed by Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. by means of an e-mail reply sent to the e-mail address indicated by the Customer. The confirmation message will show the Date and Time of receipt of the order and the Customer Order Number which should be indicated in any communications with Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S.. The message will also show all the details indicated by the Customer, the essential characteristics of the product, price, Payment Terms, delivery terms and cost including any applicable taxes. The Customer should ensure that all details are correct and advise any discrepancies immediately. Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. will inform the Customer promptly if the order cannot be accepted.

CLAUSE 3: PRICES Products will be sold at the prices indicated in the online product description upon confirmation of the order by the Customer. Before checking out, a summary of the prices of the products entered in the cart, including taxes and delivery costs will be displayed. This information are automatically entered in the order form that the customer sends to Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. after checking out. Sales prices include VAT and any other applicable taxes. Since the simultaneous access of many user-customers and “online” orders may change the availability of the product, Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. does not guarantee that the goods ordered are available. In the case of products offered at bargain prices, Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. reserves the right to accept orders but to reduce the quantities if necessary, after prior notice and acceptance by the Customer, failing which the order is intended as cancelled.

CLAUSE 4: ACOUNTS DOCUMENTS AND DELIVERY For each order accepted and made, Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. will issue a delivery document for the goods shipped, e-mailing the same to the customer indicated on the order, as set forth by section 14 of Presidential Decree 445/2000. The information indicated by the Customer at the time the order is made will be used to issue the tax receipt (and/or invoice). No changes may be made to the fiscal document once the same has been issued. Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. declines all and any liability for delays in meeting or delivery of the order.

CLAUSE 5: GUARANTEE AND CLAIMS In the case of defects of non conformity, the consumer shall have the right, at its discretion, either to have the product repaired or replaced by the seller, free of charge, unless this is impossible or too expensive. If it is impossible to replace or repair the product, the consumer shall in any case be entitled to a reduction of the price or refund of a sum, proportional to the value of the goods, provided it returns the defective product to the seller. The legal guarantee is valid for two years from delivery of the product and should be enforced by the consumer within two months from discovery of the defect: the proof of purchase (receipt or invoice) should therefore be kept.

In the case of claims, Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. shall: take consignment of the defective product in order to ascertain if the fault is due to a defect of non conformity or otherwise. In the case of faults that appear within the first six months from the date of delivery of the product, the seller is responsible for ascertaining the defect in that it is assumed that such defect existed at the time of delivery; if the malfunction is not caused by a defect of conformity, the consumer may be asked to reimburse any costs incurred by the seller to check the product; if a defect of conformity is ascertained, the product will be repaired or replaced within an appropriate period of time from the date of the claim, with no charge to the consumer.

CLAUSE 6: PRIVACY Please be informed that, pursuant to section 13 of Legislative Decree 196 dated 30.06.2003, the personal details advised by the Customer to Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. will be processed by the same, above all with automated means, for entry thereof in its customer database, and are necessary to finalise the contract and fulfil civil, fiscal and management obligations. Personal details may also be used for statistical purposes or commercial and promotional messages, without prejudice to the Customer’s right to advise at any time that it no longer wishes to receive such messages. Giving us your personal details is optional, but if you refuse to do so it will be impossible for us to stipulate the sales contract and accept your order. The Data Controller is Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S., having registered offices at C.da San Domenico, 38 – Civitanova Marche - Macerata (Italy). Please be aware that, pursuant to the provisions of section 7 of the above Legislative Decree, the Customer shall also be entitled to: obtain confirmation of the existence of its personal details; delete, transform to anonymous format or block any of its personal details processed in breach of any law; up-date, modify or add information to its personal details. The Customer may exercise the rights set forth by section 5 by writing to: support@cantinefontezoppa.com CLAUSE 7: APPLICABLE LAW AND JURISDICTION This contract is subject to Italian Law. The court having jurisdiction in the case of civil and criminal disputes stemming from the stipulation of this Contract shall be, for consumers, the court of the place of residence thereof, and in all other cases, exclusively that of Macerata.



General Terms of use Applicable to Checkout and E-commerce

Access to the website cantinefontezoppa.com is open to anyone and is free of charge. The website cantinefontezoppa.com is managed by Azienda Agroforestale Fonte Zoppa di Piero Luzi & C. S.A.A.S. User hereby declares to accept the website "as it ". Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. declines all and any liability for direct or indirect damages that the user may incur from use of the website. The Portal and the contents therefore may be modified or replaced at any time, without prior warning. For more information and/or other enquiries please write to: support@cantinefontezoppa.com.

CLAUSE 1: THE PORTAL L'accesso al sito cantinefontezoppa.com è libero e gratuito. Il sito web cantinefontezoppa.com è gestito da Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. L'Utente dichiara di accettare il sito "così com'è". Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. non è responsabile per eventuali danni, diretti o indiretti, che possano eventualmente derivare dall'utilizzo del sito web. Senza preavviso alcuno, il Portale ed i suoi contenuti potranno essere modificati o sostituiti. Qualsiasi informazione e/o richiesta può essere inoltrata a: support@cantinefontezoppa.com.

CLAUSE 2: ONLINE PRIVACY PROTECTION All and any data transmitted by the User, when accessing or using the website will be processed according to the rules of "Online Privacy Protection ", that may be displayed on the page Privacy Policy that are hereby expressly referred to and accepted by the User.

CLAUSE 3: USER’S OBLIGATIONS User undertakes not to transmit, disclose, forward, communicate or store: information or materials covered by copyrights or that disclose commercial secrets; obscene, defamatory, threatening, offensive, slanderous, sexually explicit information and materials; unsolicited messages or advertising messages or messages soliciting purchases, surveys, chain letters, messages containing viruses, Trojan horses, worms, time bombs and other elements whose scope is to damage, intercept or unduly use the data, information, physical and logical structures of Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S., the subsidiaries thereof or those of third parties. User moreover shall not: register itself as Customer using untrue or incomplete information; allow third parties to use its username or password, after creating an account; delete or modify material or other information of other users; collect, or gather information in any other way regarding third parties, including e-mail addresses, without the express consent of the owner; access protected data of the website or data which it is not authorised to access and hack the system or the security measures of the website; act in such a way as to overload the physical and logical systems of the website in an unreasonable or disproportional manner, by "flooding", "spamming", "mailbombing" or "crashing" actions; use devices, software programmes or other means with the scope of damaging or attempting to damage the proper functioning of the website; nor attempt to decode, decompile, disassemble or reverse engineer the software of the website; use or attempt to use the motors, software programmes, tools, query strings or other mechanisms (such as: spiders, robots,…) that permit browsing or carrying out searches on the website without using the motors or query strings of the same. Illegal conduct or conduct not complying with these provisions will be prosecuted through the competent courts of law.

CLAUSE 4: COPYRIGHTS AND INDUSTRIAL PROPRERY RIGHTS All copyrights on the contents of the website (by way of example, but not in a limiting sense, texts, artwork, photographs, images, user interfaces) and the selection, coordination and organisation of the same are owned by Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S., its subsidiaries or third party licensees, if any. No declaration on the website, if any, is intended to grant licensing or industrial property rights on the copyrights of Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. or third parties. The contents of the website are addressed only to Users and Customers of the website; any unauthorised commercial use of the contents of the website is strictly prohibited. The User may freely display the contents of the website, print, copy and store the same on the hard disk of its computer or other memory storage, under its own responsibility and exclusively for its personal and private use, complying in full with the law on the protection of copyrights. All rights on brands, product names, trade names, logos, packaging and the design of the products or services of Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S., the subsidiaries thereof or third parties, either in extended form or with the symbol of the commercial brand, belong exclusively to the legal owners, in accordance with international agreements and applicable laws. Any use in breach of such rights is strictly prohibited.

CLAUSE 5: HYPERLINKES The website may contain hyperlinks to other websites. Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. declines all and any liability for the contents and services of third parties, and does not guarantee the technical availability, reliability and legality of any material and information contained in websites linked to its own. In the same way, the inclusion of a link, does not entail any type of association, merger or participation of Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. with the owners and contents of linked websites.

CLAUSE 6: DURATION AND AMENDMENTS Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. reserves the right to amend these General Terms of Access and Use at any time without prior notice. Amendments will go into force immediately after the first publication thereof on the website and until such time as new amendments are introduced.

CLAUSE 7: APPLICABLE LAW These terms are subject to Italian Law.



Privacy Policy

Welcome to WWW.CANTINEFONTEZOPPA.COM. Please read our Privacy Policy which is applicable both if you browse our Website and use the services provided on the same, without purchasing a product, and if you access the website, browse the same, use its services and purchase products sold on the same. In using the Website you accept the terms set forth by our Privacy Policy and Information Statement indicated at the foot of the Privacy Policy. If you do not agree any of the terms and conditions of the Privacy Policy, we invite you not to use our Website. The Personal Details of users and consumers of the Website (hereinafter referred to jointly as "Users") will be processed in Italy in accordance with the applicable European Law and the Law on the Protection of Personal Details (Legislative Decree no. 196 dated 30 June 2003, hereinafter referred to as the “Privacy Law”), which governs the processing of personal data by anyone residing or having registered offices in Italy. Pursuant to the Privacy Law, Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S., having registered offices in Italy – C.da San Domenico, 38 –62012 – Civitanova Marche (MC), VAT reg. no. and Tax Code 01377400435 declares that it is the Data Controller of the personal details of Users.

1. The Policy. Everyone is entitled to have its Personal Details protected and Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. respects the rights of its Users to be informed on how the same are collected and processed. In processing details that may, directly or indirectly identify you, we make every effort to use these only if strictly necessary. Our Website has therefore been structured so as to keep the use of Personal Details to a minimum and to exclude the processing of Personal Details when the purpose, from time to time, may be attained with the use of anonymous data (for example, in market surveys to improve services) or other means, that permit identifying the person concerned only if strictly necessary or at the specific request of the authorities or police forces (for example, data relevant to traffic and browsing time on the Website, or your IP address). This Privacy Policy provides information that will help you understand how we collect and use the information relevant to Users of the Website. For any other information you may need on our Privacy Policy please write to support@cantinefontezoppa.com or to the registered offices of Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. indicated previously.

2. Who Processes your Personal Details, how and for what purposes are they processed? Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. – pursuant to the Privacy Law – is the Data Controller of the Personal Details of Users of the Website (hereinafter “Personal Details”), which are processed to manage, finalise and execute commercial transactions involving the purchase of products on the Website (hereinafter "Commercial Purposes"): Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. decides the processing purpose and method and the tools to use, including the relevant safety measures. Exclusively for organisational and functional purposes, Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. has appointed external data supervisors for purposes strictly related to providing the services on the Website, including sale of the products (by way of example, Customer Care and shipping services). These data supervisors have been selected because they have the necessary skills, experience and consistency to guarantee full compliance of applicable data processing laws, including data security. The data supervisors process the Personal Details in accordance with the instructions of Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S.. We periodically carry out checks to ensure that the data supervisors have complied in full with the duties entrusted to the same and continue to guarantee full compliance with applicable laws on the protection of Personal Details. The names and details of the data supervisors appointed by Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. may be requested by writing to support@cantinefontezoppa.com. Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. – pursuant to the Privacy Law – is also Data Controller of the Personal Details of the Users of the Website (hereinafter “Personal Details”), for direct marketing purposes, after obtaining the consent of the person concerned (hereinafter “Marketing Purposes”) and uses Personal Details in order to send newsletters regarding the world of Fontezoppa, its products and general promotional messages and/or promotional messages customised according to the purchasing habits of the User. Personal Details are processed by the personnel of Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S.. In these cases, your Personal Details will be processed exclusively by persons in charge of processing who have been specifically authorised and are under the control of Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S., in order to prevent unauthorised access to data or illegal processing of data by third parties. Please be aware that your Personal Details are processed above all in electronic format and in some cases in hardcopy format, for example when processing of Personal Details is necessary to prevent fraud on the Website. Personal Details will be stored in such a way as to permit identifying the User strictly for the time necessary for the purpose for which such data are collected and successively processed, and in any case, within the limits set for by law. In order to guarantee that Personal Details are accurate and updated , pertinent and complete at all times, please kindly advise any modifications using the following e-mail address: support@cantinefontezoppa.com. Azienda Agroforestale Fonte Zoppa di Piero Luzi & C. S.A.A.S. may find itself processing third party Personal Details advised directly by Users, for example if a User has purchased a product to send to a friend or when the person who makes payment is different from the person to whom the product is sent, or when the User wishes to inform a friend of a product or service sold on the Website. In all these cases, the person who enters the personal details of another person should obtain the consent of the person to whom the details refer, before advising the same to Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S., and should inform the person concerned of this Privacy Policy: the User will indeed be exclusively responsible if it communicates information and data relevant to third parties without the authorisation of the latter, and for improper or illegal use of the same. Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S., will in any case full the obligation of informing the User in question, within the limits set forth by law, and, if necessary, will request the express consent thereof to register its Personal Details in its database.

3. What happens if you refuse to give your Personal Details to Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S.? Giving your Personal Details for Commercial Purposes to Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. (in particular, name and surname, e-mail address, postal address, credit/debit card and bank details and telephone number) is required for Commercial Purposes. Should you refuse to give Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. any of the Personal Details required for such purposes, it may be impossible to finalise your purchase on the Website or fulfil the obligations set forth by laws and regulations. Failure to advise your Personal Details may therefore be a justified or legal reason for not allowing you to complete your purchase on the Website. Giving us additional Personal Details, besides obligatory details, is optional and in no way affects your purchase of products on our Website. Giving Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. your Personal Details for Marketing Purposes is also optional and you will be asked to provide these when you create your account; failing to provide these or authorising us to process your details for Marketing Purposes in no way affects the purchasing process, but you will not be able to complete registration and use services such as our newsletter, general or personal bargain offers nor access reserved promotional areas. You will be informed, from time to time, if your personal details are required or optional and, if necessary, the consequences of failing to provide these. We remind you that failure to indicate optional Personal Details does not imply either obligations or advantages for Users.

4. To whom do we disclose your Personal Details. To make deliveries, Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. uses the services of professional shipping agents (BRT S.p.a., Federal Express, DHL, etc.) who, as external data supervisors, will process the Personal Details of Users only for the purpose of completing deliveries. For Marketing Purposes Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. also uses third party companies who act as external data supervisors.

5. Security Measures. Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. adopts security measures that reduce to a minimum any risk of destruction or loss of your Personal details, including accidental destruction or loss, unauthorised access or processing or processing not complying with the purposes for which the same are collected as indicated by this Privacy Policy. As regards the protection of your Personal Details, over and above the controls and other measures implemented by Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S., we strongly recommend that you install an updated antivirus software on your computer to protect the data you upload or download from the web and ensure that your provider offers adequate data transmission security measures (such as firewalls and anti-spamming filters).

6. Rights. You may exercise the rights set forth by sections 7,8 and 9 of the Privacy Law at any time, as summarised hereunder. More specifically, as regards processing of your Personal Details for Marketing Purposes, you may exercise such rights as set forth by section 7 of the Privacy Law and request and obtain a list of the data supervisors and third parties who whom your personal details are disclosed, by sending an e-mail to support@cantinefontezoppa.com or writing to Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S., C.da San Domenico 38, 62012 Civitanova Marche (MC) - Italy. Finally, users who wish to have their personal details deleted from the promotional database of Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. and no longer wish to receive marketing messages may: 1) follow the instructions indicated at the bottom of each message you receive to unregister their details, or

2) send an e-mail to support@cantinefontezoppa.com requesting deletion of their personal details for promotional purposes.

7. Contacts. If you wish to receive more information on how Azienda Agroforestale Fonte Zoppa di Piero Luzi & C. S.A.A.S. processes your Personal Details, please send an e-mail to: support@cantinefontezoppa.com. For more information about your rights or to keep up-to-date on the data protection law please visit the Website of the Data Protection Authority www.garanteprivacy.it.

8. Applicable Law. This Privacy Policy is subject to Italian Law and in particular to the Privacy Law, which is applicable to the processing of Personal Details – including those held abroad – by anyone who is a resident of or has registered offices in Italy or by means of instruments located in Italy.

9. Amendments and updates to Privacy Policy of the Website. Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. may amend, or simply update the Privacy Police of the Website in whole or in part, at any time, pursuant to applicable laws or regulations. Amendments to the Privacy Policy of the Website will be binding from the time they are published in this section of the Website. Please therefore visit this section regularly to read the most recent and updated version of the Website Privacy Policy.

------------------------------------------------------------------------------------------------------- Privacy Statement pursuant to Section 13 of Legislative Decree 196/2003. Please be aware that the Personal Details we collect will be processed in full compliance with applicable laws and in accordance with your rights pursuant to such laws:

A) Processing will include: collection of personal details by telephone, e-mail or in writing from public registers, list of deeds and documents and/or public or private databanks (commercial information companies), registration, organisation and processing on hardcopy and electronic format, automated or electronic means, processing of data collected from third parties, modification, selection, extraction, use, cross-linking even to third party data according to quality, quantity and timeframe criteria or criteria that is defined from time to time, temporary processing for rapid aggregation or transformation of data, automated and/or discretional decisions, creation of profiles and information, communication, deletion and destruction of data, or combinations or two or more of the above operations;

B) Without prejudice to the disclosure of Personal Details to third parties in order to fulfil obligations set forth by law or other regulations or community laws, your Personal Details will be disclosed only to persons responsible for carrying out the procedures to execute the contract.

C) Processing and disclosure shall be carried out and made for the following purposes: 1) to fulfil pre-contractual requirements (e.g. preparation of offers or orders, solvency checks); 2) to fulfil contractual (related to the supply or purchase of goods and/or services) and legal (e.g. bookkeeping, tax formalities, administration, accounts and treasury) obligations); 4) customer and supplier management; 5) management of credit lines and risk control (fraud, insolvency etc.); 6) management of disputes and credit transfers; 7) financial services relevant to the management of customers/suppliers and management of electronic payment tools; 8) insurance services relevant to the management of customers/suppliers. The in-house staff of Azienda Agroforestale Fontezoppa di Piero Luzi & C. S.A.A.S. responsible for the above may also process details for 9) profiling and 10) customer retention purposes 11) and to forward newsletters and other promotional and commercial material.

D) Giving us your personal details is obligatory only for the purposes indicated by points C) 1 to 8 so that your prior authorisation to process your details for such purposes is not necessary. Your consent to process your details for the purposes indicated by points 9, 10 and 11 is not obligatory, but failure to do so will prevent us from carrying out the activities relevant to the purposes in question. In particular, please be aware that processing of your details for the purposes indicated by point 11 will entail only the profiling and customer retention activities strictly required to fulfil your request to receive our newsletters or promotional and advertising materials in which you are specifically and/or exclusively interested and, pursuant to section 130 par. 4 of the Privacy Law, it is not necessary for us to obtain your consent to forward advertising e-mail messages as regards products similar to those that you have already purchased on the Website, other than in the case of your express refusal. Your Personal Details will be processed for the full duration of our contractual relationship with you and, successively, for the time required to fulfil our obligations as set forth by law and your company profile will be stored in order to rationalize the selection of customers and/suppliers. You are free to refuse to provide your Personal Details but this will make it impossible for us to execute the contract with you.

F) As regards your Personal Details, you may exercise the rights set forth by sections 7 – 8 and 9 of the Privacy Law: paragraph 1 (...): the right to obtain confirmation of the existence or otherwise of details relevant to you, even if the same have not yet been registered and communication thereof in comprehensible form; paragraph 2 (...): the right to obtain information as regards a) the source of your Personal Details; b) the purpose and method of processing; c) the logics applied if such details are processing with electronic tools; d) the details of the data controller, data supervisors, the subjects or categories of subjects to whom your Personal Details may be disclosed or who may become aware of the same in their capacity of designated legal representatives in the territory of the State and the persons responsible for processing. paragraph 3 (...): the right to a) update, correct, and if you so require, add further information to your details; b) delete, transform to anonymous form or block any details processed in breach of applicable laws, including details which it is not necessary to store for the purposes for which they are collected and then processed; c) a declaration attesting that the persons to whom the Personal Details have been disclosed or disseminated have been informed of the activities indicated by points a) and b), including the content thereof, other than if this obligation is impossible or entails the use of means which is clearly disproportional with respect to the right protected; paragraph 4 (...): the right to challenge in whole or in part a) for legitimate reasons, the processing of your Personal Details, even if the same are pertinent to the purpose for which they are collected; b) the processing of your Personal Details for forwarding advertising materials, making direct sales or carrying out market surveys, including commercial messages (N.B.: given that our Company processes Personal Details for the purposes indicated by paragraph 4 of clause 7 above, it will request your written consent thereto, after informing you of its Privacy Statement). Clause 8 paragraph 1 (...): The rights set forth by clause 7 may be exercised simply by forwarding a request to the data controller or data supervisor, even through a person responsible for processing, on the understanding that a reply will be given to the same promptly. Paragraph 2 (...): The rights set forth by clause 7 may be exercised, other than in the case of objective data and unless this concerns an evaluative correction or integration of Personal Details, relevant to opinions or other subjective evaluations of the conduct of or decisions to be made by the data controller. Art. 9 Paragraph 1 (...): the request may be addressed to the data controller or data supervisor and forwarded a) by registered letter, fax or e-mail, b) if referable to enforcement of the rights set forth by clause 7 paragraphs 1 and 2, even verbally and in this case will be recorded by the person in charge of processing or the data supervisor. Paragraph 2 (...): in order to exercise the above rights, the person concerned may delegate an individual, entity, association or body to do so in writing or by written power of attorney. The person concerned may also be assisted by a person of its choice. Paragraph 3 (...): if the Personal Details refer to deceased persons, the rights set forth by clause 7 may be exercised by anyone having an interest to do so or to protect the person concerned or for family reasons that must be protected. Paragraph 5 (...): the request set forth by clause 7 paragraphs 1 and 2 may be re-submitted by the person concerned, other than in the case of justified reasons, after no less than ninety days.



Cookie Law

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This document explains how we use cookies on our Website.

What is a cookie? A cookie is a small piece of data sent from a Website and stored on a user’s computer.

Why are cookies used? Web pages do not have a memory. A user who browses from one page to another in a Website is not recognised as the same user on each page. Cookies allow the Website to recognise the User. Cookies are therefore used to remember the choices of users (for example, the language) and to recognise visitors who come back to the Website. Are cookies all the same? No, different types of cookies are used. Cookies are different in terms of function, duration and source.

How does Azienda Agroforestale Fonte Zoppa di Piero Luzi & C. S.A.A.S use cookies.? Azienda Agroforestale Fonte Zoppa di Piero Luzi & C. S.A.A.S. uses:

Technical cookies, which allow you to display cantinefontezoppa.com, allows the website to run efficiently, allows you to create your account, login and manage your purchases and other activities. Technical cookies are essential for cantinefontezoppa.com to function correctly.

Analytical cookies, which are used to better understand how our users use cantinefontezoppa.com. The data we create include the web pages you visit, access and exit pages, type of platform, date and time and the number of times you click your mouse on a specific page, the movements of your mouse, scrolling, words searched for and texts entered when you use cantinefontezoppa.com. These data are anonymous and used only for statistical purposes.

Commercial cookies, which are used to display the advertising on cantinefontezoppa.com even other websites (retargeting), according to your visits to the cantinefontezoppa.com website. These cookies are generally entered reliable by third parties (e.g. Google, Yahoo, etc…).

How long are the cookies of cantinefontezoppa.com active? Cantinefontezoppa.com uses cookies for different periods of time. The maximum duration, only in the case of some of our cookies, is 180 days. Cookies may in any case deleted from the browser by the user, at any time.

How do I recognise the cookies of cantinefontezoppa.com? You can find the cookies of cantinefontezoppa.com in the settings of your browser.

Does cantinefontezoppa.com use cookies belonging to third parties? Yes. cantinefontezoppa.com uses the services of recognised and reliable advertising and online marketing companies. To provide their services, these companies need to insert cookies. The companies we use are committed to the principle of informed consumers and follow business practices and standards that ensure responsible management of data.

Who is allowed to access the data created from the cookies of cantinefontezoppa.com? Only Azienda Agroforestale Fonte Zoppa di Piero Luzi & C. S.A.A.S. may access the data created from the cookies of cantinefontezoppa.com. Azienda Agroforestale Fonte Zoppa di Piero Luzi & C. S.A.A.S. may however occasionally use the services of other market analysis and quality control companies. The data created from cookies inserted by third parties may be accessible to such third parties, who will however ensure that they are strictly anonymous at all times and will process the same in full compliance with the security measures set forth by the Privacy Policy published on cantinefontezoppa.com.

Does Azienda Agroforestale Fonte Zoppa di Piero Luzi & C. S.A.A.S. monitor what I do online? No. Azienda Agroforestale Fonte Zoppa di Piero Luzi & C. S.A.A.S. analyses the conduct of users for statistical purposes only on the cantinefontezoppa.com website. You may receive advertising material from Azienda Agroforestale Fonte Zoppa di Piero Luzi & C. S.A.A.S. on other websites (retargeting), according to what you do on the Website. This information is however anonymous. Other than the cantinefontezoppa.com website, we do not monitor the other websites our users browse.

How can I modify the cookie settings? You may decide the cookies you wish to receive or otherwise by changing the settings of your browser (Internet Explorer, Safari, Firefox, Chrome etc…). More information about the above settings, are available on the Help" function of your browser. "

Please remember however that if you refuse to accept specific cookies, our Website may not function